Refund Policy

Fees for Courses, packages, and subscriptions are as stated at the time of purchase.

A la carte Courses: Once a Course has been started (defined as any content or assessment within the Course being accessed), it is non-refundable. If a Course has been purchased but not yet started, you may request a refund within 14 days of purchase.

Packages and Learning Paths: Packages and Learning Paths are sold and refunded as a single unit, not course-by-course. If any one Course within a purchased package or path has been started, the entire package or path becomes non-refundable in full — starting one course is treated the same as starting the whole purchase. If no Course within the package or path has been started, you may request a refund within 14 days of purchase.

Subscriptions: Annual and monthly subscriptions are non-refundable for the current billing period once access has been granted. You may cancel at any time to prevent renewal at the next billing cycle; cancellation does not entitle you to a prorated refund for the remainder of the current period.

Retainer relationships: Refunds for retainer-based services, including custom package development and location-specific content (such as Fire Safety evacuation modules), are governed by the terms of your individual retainer agreement with Gravitas, not by these Terms.

Billing errors: If you believe you were charged in error, contact us within 30 days of the charge for review and correction.

No refunds for regulatory non-applicability: Gravitas does not issue refunds on the basis that a purchased Course later turns out not to be legally required for your organization, industry, or jurisdiction. Determining which Courses your organization needs is your responsibility prior to purchase, consistent with Section 5 of our Terms of Service.